Refund Policy

We want you to be completely satisfied with CatalogTree. If you upgrade to a paid plan and are not happy with the service for any reason, we offer a 7-day money-back guarantee from the date of your first payment on that plan.

You are eligible for a full refund if:
·You request the refund within 7 days of your initial payment on a plan·You have not previously received a refund from CatalogTree·Your request is for a CatalogTree plan payment (Tree or Forest), not a payment between you and your own customers

The 7-day window applies to first-time payments on each plan. Later renewal payments are not eligible for refunds except in cases of billing errors.

If you were charged incorrectly due to a system error (e.g., charged twice or charged the wrong amount), you are eligible for a full refund regardless of the 7-day window.

To report a billing error, email billing@catalogtree.co with your registered email address and a description of the issue. We will investigate and resolve within 5 business days.

To request a refund:

1.Email billing@catalogtree.co from your registered email address2.Include the subject line: "Refund Request - [your store name]"3.Briefly describe why you are requesting a refund (optional but helpful for us to improve)

We will process your refund within 5 business days of receiving your request. The refund will be credited to the original payment source (typically within 5–7 business days depending on your bank).

The following are not eligible for refunds:
·Renewal payments beyond the initial 7-day window (except billing errors)·Partial months — plans are prepaid for full periods·Payments your customers make to you for orders — these are between you and your customers, not CatalogTree

Plans are prepaid and do not renew automatically, so there is nothing to cancel. You keep your paid plan until the end of the period you paid for.

If you change your mind within 7 days of your first payment on a plan, you may request a refund per Section 2.

When your paid plan expires without renewal, your account is downgraded to the Seed (free) plan. Your store, products, and settings are preserved — only paid features become inaccessible.

Your data is not deleted. You can re-upgrade at any time to restore full access.

For all refund and billing queries:

Email: billing@catalogtree.co
Response time: Within 1 business day