Refund Policy

We want you to be completely satisfied with CatalogTree. If you upgrade to a paid plan and are not happy with the service for any reason, we offer a 7-day money-back guarantee from the date of your first payment on that plan.

You are eligible for a full refund if:
·You request the refund within 7 days of your initial payment on a plan·You have not previously received a refund from CatalogTree·Your request is for a CatalogTree subscription payment (Branch or Grove), not a third-party payment made through your connected Razorpay or Stripe account

The 7-day window applies to first-time payments on each plan. Subsequent renewal payments are not eligible for refunds except in cases of billing errors.

If you were charged incorrectly due to a system error (e.g., charged twice, charged the wrong amount, charged after cancellation), you are eligible for a full refund regardless of the 7-day window.

To report a billing error, email billing@catalogtree.co with your registered email address and a description of the issue. We will investigate and resolve within 5 business days.

To request a refund:

1.Email billing@catalogtree.co from your registered email address2.Include the subject line: "Refund Request - [your store name]"3.Briefly describe why you are requesting a refund (optional but helpful for us to improve)

We will process your refund within 5 business days of receiving your request. The refund will be credited to the original payment source (typically within 5–7 business days depending on your bank).

The following are not eligible for refunds:
·Subscription renewals beyond the initial 7-day window (except billing errors)·Partial months — subscriptions are billed for full periods·Payments made through your connected Razorpay or Stripe account by your customers — these are between you and your customers, not CatalogTree·Any third-party fees charged by Razorpay or Stripe for connecting their payment services

You can cancel your subscription at any time from your billing settings in the dashboard. Cancellation stops future renewals — you will retain access to your paid plan until the end of your current billing period.

Cancellation does not automatically trigger a refund. If you cancel within the 7-day window of your initial payment, you may also request a refund per Section 2.

When your paid plan expires (due to cancellation or non-payment), your account is downgraded to the Seedling (free) plan. Your store, products, and settings are preserved — only paid features become inaccessible.

Your data is not deleted. You can re-upgrade at any time to restore full access.

For all refund and billing queries:

Email: billing@catalogtree.co
Response time: Within 1 business day